颠覆传统！“交付效果、量化收益” 新模式，Shulex 跨境家居行业私享会，解锁AI客服员工最佳实践
Published on July 9, 2025
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Customer Service
Outgoing Call Meaning: A Comprehensive GuideAn outgoing call is one you start from your device to get in touch with someone else. It works the opposite way of an incoming call, where someone else reaches out to you first. Getting this basic difference right helps with everyday communication. For personal use, it lets you keep track of how muc
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Best 12 Call Center Monitoring Software: A Comprehensive GuideCall center monitoring software is now an essential tool for companies wanting to improve customer conversations, boost agent effectiveness, and make operations run more smoothly. Thanks to improvements in AI and instant analysis, these tools help contact centers provide excellent service. They also
AI & Automation
AI in Customer Experience (AI CX): The Future of Seamless InteractionsIn today’s fast world, customer experience (CX) is a big way businesses shine. Over 44% of companies see it as their top strength against rivals. As customers want more, using Artificial Intelligence (AI) in CX isn’t just an option—it’s a need. AI in customer experience, or AI CX, means using clever
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