Meet Solvea:
Home Furnishings & Furniture
Pain Points
1
Recruitment & training for customer service employees is time-costing
As customer service in the home furnishing industry is highly specialized, requiring extensive product knowledge, the training process shall take about 3 months.
Labor instability and pre-peak season staffing challenges increase costs.
2
Lack of multilingual support for European markets (e.g., German, French)
Reliance on English CS degrades customer experience and efficiency.
3
Logistics complexities for bulky/multi-piece items
Bulky furniture items often involve split shipments, manual order partitioning, or multi-parcel dispatch. In some cases, a single order may be fulfilled by multiple logistics carriers. When customers inquire about shipping status, support must manually identify the order status and track parcels across different platforms—a time-consuming and labor-intensive process.
Solutions
1
Automated product knowledge self-learning
AI absorbs historical data and documentation to build proprietary knowledge.
2
Multilingual support
Solvea's AI overcomes these barriers by delivering native-level proficiency in all major European and Asian languages ((covering French, German, Japanese, Spanish, Portuguese, etc), and automating culturally-adapted responses that outperform human agents.
3
Fully automatic logistics query and identification service
Solvea is deeply integrated with mainstream logistics systems. Automatically aggregates tracking data of dispersed warehouses and multi-accessory shipments, making it convenient for customers to track order progress in real time.
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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