Meet Solvea:
Automotive Manufacturing
Pain Points
1
Requires expert-level support
Complex issues like autonomous driving settings and vehicle connectivity require specialist support, resulting in high per-call costs.
2
Inadequate compliance risk monitoring
Regulations like EU GDPR and the U.S. Lemon Law are intricate, leading to high oversight rates in manual dialogue reviews.
3
Shortage of multilingual support
Middle Eastern and Eastern European markets demand Arabic and Polish language capabilities, but outsourcing translations is costly, and hiring qualified personnel is challenging.
Solutions
1
Dynamic Ticketing Routing System
Priority escalation for expert-level issues: AI automatically assesses problem complexity and risk. For example, when a user reports "autonomous driving suddenly disengaged," the system flags it as a high-priority ticket, routes it to senior engineers, and attaches vehicle logs.
Intelligent resource allocation: Assigns tickets based on engineer expertise (e.g., "hybrid systems specialist"), location, and language proficiency.
2
Multi-Channel Smart Notifications
Delivers recall alerts via in-vehicle pop-ups, app notifications, and social media DMs. AI tracks user read status and sends follow-up reminders.
3
Global Compliance & Cultural Adaptation Engine
Real-time compliance monitoring: AI detects sensitive terms (e.g., "lifetime warranty," "100% safe") and replaces them with compliant phrasing (e.g., "10-year warranty," "meets crash-test standards").
Cultural adaptation database:
Middle East: AI agent's avatars set to male-presenting figures by default.
India: Displays bilingual Hindi-English replies by default.
Latin America: Incorporates localized slang libraries.
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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