Meet Solvea:
Automotive Manufacturing
Pain Points
1
Requires expert-level support
Complex issues like autonomous driving settings and vehicle connectivity require specialist support, resulting in high per-call costs.
2
Inadequate compliance risk monitoring
Regulations like EU GDPR and the U.S. Lemon Law are intricate, leading to high oversight rates in manual dialogue reviews.
3
Shortage of multilingual support
Middle Eastern and Eastern European markets demand Arabic and Polish language capabilities, but outsourcing translations is costly, and hiring qualified personnel is challenging.
Solutions
1
Dynamic Ticketing Routing System
Priority escalation for expert-level issues: AI automatically assesses problem complexity and risk. For example, when a user reports "autonomous driving suddenly disengaged," the system flags it as a high-priority ticket, routes it to senior engineers, and attaches vehicle logs.
Intelligent resource allocation: Assigns tickets based on engineer expertise (e.g., "hybrid systems specialist"), location, and language proficiency.
2
Multi-Channel Smart Notifications
Delivers recall alerts via in-vehicle pop-ups, app notifications, and social media DMs. AI tracks user read status and sends follow-up reminders.
3
Global Compliance & Cultural Adaptation Engine
Real-time compliance monitoring: AI detects sensitive terms (e.g., "lifetime warranty," "100% safe") and replaces them with compliant phrasing (e.g., "10-year warranty," "meets crash-test standards").
Cultural adaptation database:
Middle East: AI agent's avatars set to male-presenting figures by default.
India: Displays bilingual Hindi-English replies by default.
Latin America: Incorporates localized slang libraries.
See Solvea in Action: A Pre-Built Support Solution
Solvea uses your support content for accurate answers. Wondering if it works for your industry? Check out our quick demo—it's already loaded with common industry queries! Ready to try? Click a suggested question or type your own to get instant answers.
You can click on the following questions or enter the question you want to ask.
I heard my car is being recalled, is that true?
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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