Meet Solvea:
Medical Equipment Manufacturing
Pain Points
1
Language and regulatory barriers in cross-border consultations
Overseas users face language difficulties during online inquiries
Diverging medical device regulations across markets slow down compliance responses
2
Ineffective remote equipment troubleshooting
Online text-based problem descriptions often fail to capture complex technical issues
Conventional customer support lacks visual guidance tools
3
Disconnected cross-department workflows
Technical/Legal teams can't seamlessly collaborate online
Broken handoff processes delay issue resolution
Solutions
1
AI-powered Multilingual compliance engine
AI annotates device faults via smartphone camera feed
Overlays interactive repair animations
Allows experts to add real-time markup
2
AI-powered visual troubleshooting assistant
Provides step-by-step guidance through live image analysis
Delivers context-aware diagnostic solutions
3
Smart ticket routing with knowledge integration
Automatically categorizes and routes tickets to relevant departments
Attaches similar historical cases for reference
Establishes a closed-loop online collaboration system
See Solvea in Action: A Pre-Built Support Solution
Solvea uses your support content for accurate answers. Wondering if it works for your industry? Check out our quick demo—it's already loaded with common industry queries! Ready to try? Click a suggested question or type your own to get instant answers.
You can click on the following questions or enter the question you want to ask.
My infrared thermometer won't turn on. Is this covered under warranty?
Hello,we purchased a digital ECG workstation last year. Could you confirm its warranty period?
My blood pressure monitor is not working
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
More customers are using VOC.AI