Meet Solvea:
Medical Equipment Manufacturing
Pain Points
1
Language and regulatory barriers in cross-border consultations
Overseas users face language difficulties during online inquiries
Diverging medical device regulations across markets slow down compliance responses
2
Ineffective remote equipment troubleshooting
Online text-based problem descriptions often fail to capture complex technical issues
Conventional customer support lacks visual guidance tools
3
Disconnected cross-department workflows
Technical/Legal teams can't seamlessly collaborate online
Broken handoff processes delay issue resolution
Solutions
1
AI-powered Multilingual compliance engine
AI annotates device faults via smartphone camera feed
Overlays interactive repair animations
Allows experts to add real-time markup
2
AI-powered visual troubleshooting assistant
Provides step-by-step guidance through live image analysis
Delivers context-aware diagnostic solutions
3
Smart ticket routing with knowledge integration
Automatically categorizes and routes tickets to relevant departments
Attaches similar historical cases for reference
Establishes a closed-loop online collaboration system
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
More customers are using VOC.AI