Meet Solvea:
Healthcare Services
Pain Points
1
Peak-hour service overload
High call center occupancy rates during peak hours
Leads to prolonged patient wait times
Results in persistent complaint rates due to service gapsAllows experts to add real-time markup
2
Experience-dependent triage accuracy
Novice nurses show 30% symptom misjudgment rate
Causes ER resource misallocation (e.g., mistaking angina for gastritis)
3
Data privacy vulnerabilities
Conventional systems store unredacted conversation logs
Inadequate monitoring enables leakage risks
Solutions
1
Intelligent Triage & Scheduling Optimization
AI handles high-frequency queries (registration, department info)
Dynamically allocates appointments based on real-time department capacity
Reduces call center congestion
2
AI-Enhanced Clinical Triage
Multi-step symptom Q&A (pain location/duration)
Generates evidence-based triage levels per clinical guidelines
Cuts misdiagnosis rates
3
End-to-end privacy firewall
Real-time desensitization of chat content (automatically masks ID numbers/medical record numbers)
Encrypted storage of communication records
Hierarchical permission management
Ensures only authorized personnel can access sensitive information
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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