Meet Solvea:
Short-Distance Travel
Pain Points
1
Cross-language & timezone service bottlenecks
Requires coverage of English, Spanish, French, and Nordic languages in European and the US markets, with high costs for dedicated translators.
Timezone differences cause 8-12 hour delays for nighttime inquiries, degrading user experience.
2
Inefficient remote support for technical issues
Battery failures and device connection problems require 4-5 communication rounds on average to diagnose.
Remote guidance becomes particularly challenging without local repair networks.
3
Cumbersome cross-border logistics & after-sales processing
International order logistics are fragmented (e.g. customs clearance progress, tax queries).
After-sales issues require repeated confirmation of damage details, resulting in low manual processing efficiency.
Solutions
1
AI multilingual + 24/7 timezone coverage
Auto-detects user language and generates localized responses, supporting long-tail languages like Nordic dialects.
AI seamlessly handles nighttime inquiries with second-level response (e.g. "E-scooter won't charge"), eliminating timezone issues.
2
Smart diagnostics & AR remote guidance
After users submit fault descriptions/photos, AI matches knowledge base to deliver solutions (e.g. Bluetooth reset steps).
For complex issues: AR annotations highlight device interfaces with animated disassembly guides, reducing communication rounds by 50%.
3
End-to-end automated service
Logistics integration: Input order number to auto-consolidate order & shipping data, with real-time updates on location/status/ETA.
After-sales pre-judgment: AI collects info via multi-step queries (e.g. "Damage photos", "error codes"), then auto-triggers repair tickets or spare parts dispatch, minimizing human intervention.
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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