Meet Solvea:
Short-Distance Travel
Pain Points
1
Cross-language & timezone service bottlenecks
Requires coverage of English, Spanish, French, and Nordic languages in European and the US markets, with high costs for dedicated translators.
Timezone differences cause 8-12 hour delays for nighttime inquiries, degrading user experience.
2
Inefficient remote support for technical issues
Battery failures and device connection problems require 4-5 communication rounds on average to diagnose.
Remote guidance becomes particularly challenging without local repair networks.
3
Cumbersome cross-border logistics & after-sales processing
International order logistics are fragmented (e.g. customs clearance progress, tax queries).
After-sales issues require repeated confirmation of damage details, resulting in low manual processing efficiency.
Solutions
1
AI multilingual + 24/7 timezone coverage
Auto-detects user language and generates localized responses, supporting long-tail languages like Nordic dialects.
AI seamlessly handles nighttime inquiries with second-level response (e.g. "E-scooter won't charge"), eliminating timezone issues.
2
Smart diagnostics & AR remote guidance
After users submit fault descriptions/photos, AI matches knowledge base to deliver solutions (e.g. Bluetooth reset steps).
For complex issues: AR annotations highlight device interfaces with animated disassembly guides, reducing communication rounds by 50%.
3
End-to-end automated service
Logistics integration: Input order number to auto-consolidate order & shipping data, with real-time updates on location/status/ETA.
After-sales pre-judgment: AI collects info via multi-step queries (e.g. "Damage photos", "error codes"), then auto-triggers repair tickets or spare parts dispatch, minimizing human intervention.
See Solvea in Action: A Pre-Built Support Solution
Solvea uses your support content for accurate answers. Wondering if it works for your industry? Check out our quick demo—it's already loaded with common industry queries! Ready to try? Click a suggested question or type your own to get instant answers.
You can click on the following questions or enter the question you want to ask.
I want to buy a car, but I'm worried about the battery.
Do electric scooter also require regular maintenance? Is it expensive?
What If my electric scooter's battery fails? Is replacement super expensive?
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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