Meet Solvea:
Insurance
Pain Points
1
Low efficiency in claims initial review
Manual review of medical bills/accident photos averages 72 hours, driving high complaint rates.
2
Ambiguous policy terms spark disputes
Misinterpretations of "deductibles" and "exclusions" fuel excessive litigation.
3
Delayed fraud detection
Manual screening of insurance fraud clues suffers from high missed-detection rates, causing substantial financial losses for insurers, while delayed identification prevents effective tracking.
Solutions
1
AI-Powered Claims Processing Automation
Medical claims: OCR extracts key fields (e.g., "fracture location"), cross-checks policy terms
Auto claims: AI compares damage photos with historical cases to generate repair estimates
2
Interactive Policy Clause Visualizer
Interactive flowcharts for queries like "Does pet insurance cover neutering?":Neutering → Medically required? → Yes/Covered | No/Excluded
Complex scenarios (e.g., typhoon flooding) auto-link to official disaster records
3
Multi-Dimensional Fraud Detection System
Flags suspicious cases via:
Conversational tone analysis (e.g., over-detailed narratives)
Claim frequency patterns
Geo-conflicts (e.g., same vehicle in two locations)
See Solvea in Action: A Pre-Built Support Solution
Solvea uses your support content for accurate answers. Wondering if it works for your industry? Check out our quick demo—it's already loaded with common industry queries! Ready to try? Click a suggested question or type your own to get instant answers.
You can click on the following questions or enter the question you want to ask.
I need to file a claim.
My house is flooded.
I'd like to file a claim for insurance compensation for my recent hospitalization.
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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