Meet Solvea:
Insurance
Pain Points
1
Low efficiency in claims initial review
Manual review of medical bills/accident photos averages 72 hours, driving high complaint rates.
2
Ambiguous policy terms spark disputes
Misinterpretations of "deductibles" and "exclusions" fuel excessive litigation.
3
Delayed fraud detection
Manual screening of insurance fraud clues suffers from high missed-detection rates, causing substantial financial losses for insurers, while delayed identification prevents effective tracking.
Solutions
1
AI-Powered Claims Processing Automation
Medical claims: OCR extracts key fields (e.g., "fracture location"), cross-checks policy terms
Auto claims: AI compares damage photos with historical cases to generate repair estimates
2
Interactive Policy Clause Visualizer
Interactive flowcharts for queries like "Does pet insurance cover neutering?":Neutering → Medically required? → Yes/Covered | No/Excluded
Complex scenarios (e.g., typhoon flooding) auto-link to official disaster records
3
Multi-Dimensional Fraud Detection System
Flags suspicious cases via:
Conversational tone analysis (e.g., over-detailed narratives)
Claim frequency patterns
Geo-conflicts (e.g., same vehicle in two locations)
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
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