Meet Solvea:
Consumer Electronics
Pain Points
1
Fast product iteration leads to knowledge lag
When customers inquire about new model's parameters and compatibility issues, the responses are inaccurate and the number of inquiries is large. Manual updating of the knowledge base is inefficient and has a high error rate.
2
Insufficient response to global technical consultation
European and American users need to wait 6-8 hours for equipment failure consultation (such as freezing and system crash) at night, and the loss rate of emergency demand is as high as 30%.
3
After-sales pressure surges during promotions
The number of return/exchange inquiries during promotions shall double, and basic issues such as logistics tracking and policy clarification consume lots of time.
Solutions
1
Real-time AI Product Database Synchronization
AI syncs with product databases in real time to auto-process specs and handle multilingual queries.
2
Intelligent diagnosis & Proactive Alerts
After the user uploads the troubleshooting video, AI cross-references the case library and deliver solutions (such as "forced restart steps"); Automatically triggers system pop-up alerts for high-frequency issues (e.g., "Wi-Fi disconnection patch download")
3
Fully automated after-sales assembly line
AI identifies return reasons and automatically generates shipping labels and pushes real-time tracking updates. Policy-related inquiries are processed through compliance AI verification for accurate responses
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
More customers are using VOC.AI