Meet Solvea:
Software Services
Pain Points
1
High-volume basic queries drain senior resources
60% of tickets are repetitive (e.g., password resets, billing inquiries), forcing technical experts to handle low-value requests—a severe resource waste.
2
New Feature launches trigger support surges
Post-update inquries spikes overwhelm daily support capacity, causing delayed responses and increased user churn.
3
Time-zone gaps fracture enterprise service
APAC clients face 50% longer downtime for urgent issues (e.g., API failures) during European/US team off-hours.
Solutions
1
Fully Automated Account Management Engine
Voice command (e.g., "Upgrade to Enterprise") triggers AI to:
Pull payment records (Stripe, PayPal, etc)
Generate comparative billing reports
Execute one-click upgrades
Permission changes sync instantly to admin consoles
2
Self-Learning AI Knowledge Base
Auto-ingests release docs to answer new feature-related queries (e.g., annotated screenshots for "new dashboard setup")
Logs high-frequency issues for instant future replies
3
24/7 Multilingual AI with Human Escalation
Processes global requests via LiveChat/email in 50+ languages
Routes critical issues (e.g., system crashes) to humans with priority alerts
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
More customers are using VOC.AI