Meet Solvea:
Software Services
Pain Points
1
High-volume basic queries drain senior resources
60% of tickets are repetitive (e.g., password resets, billing inquiries), forcing technical experts to handle low-value requests—a severe resource waste.
2
New Feature launches trigger support surges
Post-update inquries spikes overwhelm daily support capacity, causing delayed responses and increased user churn.
3
Time-zone gaps fracture enterprise service
APAC clients face 50% longer downtime for urgent issues (e.g., API failures) during European/US team off-hours.
Solutions
1
Fully Automated Account Management Engine
Voice command (e.g., "Upgrade to Enterprise") triggers AI to:
Pull payment records (Stripe, PayPal, etc)
Generate comparative billing reports
Execute one-click upgrades
Permission changes sync instantly to admin consoles
2
Self-Learning AI Knowledge Base
Auto-ingests release docs to answer new feature-related queries (e.g., annotated screenshots for "new dashboard setup")
Logs high-frequency issues for instant future replies
3
24/7 Multilingual AI with Human Escalation
Processes global requests via LiveChat/email in 50+ languages
Routes critical issues (e.g., system crashes) to humans with priority alerts
See Solvea in Action: A Pre-Built Support Solution
Solvea uses your support content for accurate answers. Wondering if it works for your industry? Check out our quick demo—it's already loaded with common industry queries! Ready to try? Click a suggested question or type your own to get instant answers.
You can click on the following questions or enter the question you want to ask.
I'd like to check my payment history
I added an attachment to the ticket, but the recipient said they didn't receive it. What could be the issue?
How to create a report on ticket resolution rates?
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.
Compliance & Data Security
From day one, VOC.AI has prioritized user data security, holding professional certifications including SOC2, ISO27001, GDPR, and ASIB.
Secure Account Operations
VOC.AI features an Amazon red-line detection model and multiple security measures to ensure operational safety while using Soleva. High-risk alerts are instantly synced to IM for prompt resolution.
Extensive Industry Experience
VOC.AI has deep expertise in e-commerce, finance, automotive, and more, serving 100+ leading brands. We understand industry-specific SOPs and provide professional service delivery teams.
Guaranteed Service Effectiveness
VOC.AI delivers intelligent, high-quality digital productivity solutions that help you resolve customer issues and enhance their experience.
More customers are using VOC.AI