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What Is Interactive Voice Response (IVR)? [Complete Guide]
Published on August 11, 2025
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Customer Service
What Is Average Handle Time & How Do You Optimize It
Time is money for modern businesses! Average handle time (AHT) is a key metric commonly used by many companies to measure service performance, particularly in call center solutions.However, lots of businesses excessively emphasize the importance of AHT while ignoring other metrics, leading to a frus
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Customer Service
Best 12 Call Center Monitoring Software: A Comprehensive Guide
Call center monitoring software is now an essential tool for companies wanting to improve customer conversations, boost agent effectiveness, and make operations run more smoothly. Thanks to improvements in AI and instant analysis, these tools help contact centers provide excellent service. They also
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AI & Automation
What Is And How To Use Customer Support Chatbot?
Got too many customer questions? Learn how a customer service chatbot can make your support super easy, save money, and keep customers happy all day, every day. Here’s everything you need to know!What Is a Customer Service Chatbot?A customer service chatbot is like a smart computer buddy. It talks t
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