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Oceania boosts global support with Solvea’s multilingual AI
Company
Oceania is a global e-commerce and export trading group founded in 2008. It operates across 20+ countries, with leading product categories in high-tech materials, fine chemicals, solar lighting, and consumer goods sold through Amazon, eBay, Walmart, and its own sites.
Industries
Industrial & Scientific Solar Lighting E-commerce
Real Impact
5× service efficiency 2.37 FTEs saved 10 languages supported
Aosom is using VOC.AI to deliver standardized and consistent service experiences for global users
Full
Integration of omnichannel Ticketing System
Precise
Knowledge Management
50%+
AI Resolution Rate for Logistics Query
Anker & VOC.AI: 70% Efficiency Boost in Global Customer Experience with AI-Powered Insights
270+
Ticket Channels Integrated
3.5W
Products Monitored by VOC.AI
70%
AI Resolution Rate
Oceania boosts efficiency 5X, saves 2.37h/day with Solvea, while solving multilingual support and boosting CX
5x
Faster Support
2.37
Staff saved
10
Multilingual Support Countries
Hoome partners with Solvea to elevate CX, transforming service agents into AI trainers for system-wide upgrades
70%
AI First-Round Response Rate
80%
AI Response Accuracy
90%
AI Configuration & Tuning Coverage (In-House)
Holy Stone & VOC.AI: Achieving Customer Service Transformation with AI Agent - Freeing Human Agents from Repetitive Tasks via Cutting-Edge LLMs
35%
Reduction in Labor Cost
50%
Faster Resolution Efficiency
10%
Reduction in Customer Churn
Apeman & VOC.AI: AI-Powered Customer Service, building an All-in-One Digital Hub for Instant Insights & Response towards its Global Customers
65%
Issue Resolution Rate
40%
Reduction in Labor Cost
70%
NPS Score